100pts matching, multiple coice, short answer
How will you describe communication?
pg3
communication is the glue that binds, the thread that ties, and the force that pervades
What are the key elements that are used to define human communication?
pg3 making sense, sharing sense, creating meaning, verbal and non verbal messages
what kinds of criteria define a "small group"?
pg4-5
at least 3 people
common purpose
sense of belonging
exerting influence
when is it best NOT to collaborate in a small group/team?
pg15-16
when the group or team has limited time
when an expert already has the answer
when the information is readily available from research sources
when the group members are involved in unmanageable conflict and contention
what does it take to be a truly competent communicator?
pg25
motivation
knowledge
skill
ch2
understand the theories
hint: make sure you remember the names by heart!
important theorists:
Ernest Bormann - group consciousness arises with group stories or fantasies - pg44
Maslow- hierarchy of needs - pg 52
Schutz - pg 54
Gibb - pg 102, pg 104 review - defensive climate
Power (lots of points here- 12pts) describe and give and example
What are the different bases of power?
Be able to describe each power base in a short summary
Think of an example for each power base
hint: memorize the power bases!
pg 85
legitimate
referent
expert
reward
coercive
Comfirming and disconfirming responses pg 106-107
What is the difference? connfirming=value more, disconfirming=value less
What is empathy? pg 104 involvement and concern for the group task and for other group members
What are confirming responses? pg 107
Conflicts
What is the relationship between group cohesiveness and group conflict? Cohesive groups have strong enough social bonds to tolerate conflict. pg 116
what are the different ways that group members foster a defensive climate?pg 102
Nonverbal Cues
Why is it important to study nonverbal cues? pg128 more believable than verbal messages, emotions and feelings are typically expressed nonverbally rather than verbally, more time is spent communicating nonverbally than verbally
Do you need to evaluate non verbal cues in the context of other communicative behavior? yes
initial impressions of people are based upon? physical appearance and attractivenes
What is bypassing? pg121 when two people assign different meanings to the same word
Know allness statements, fact-inference confusion pg 122
Understand messages, words and meanings and their relationships
words and non-objective
are you in charge of the meaning of your message to others? no
turn-taking in talk pg 123
what is report talk?
turn taking
what is rappot talk?
overlapping talk
group types (matching)
know the 8 different types of groups pg18-20
primary
secondary:
problem-solving
decision-making
study groups
therapy groups
committees
quality circles
focus groups
Be able to explain what each type of group is
What is a team? pg6
coordinated group of individuals organized to work together to acheive a specific, common goal
How do cultures express themselves differently verbally and nonverbally? no
How do people behave if they perceive time as polychronic? perceive time not as linear, you can multitask
-Marcus
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